Pre-Order Policy and FAQ
What is a Pre-Order?
Pre-Orders are items that are currently not in stock but will be released at a future date. We offer Pre-Orders so that you will receive that item when it is released and not have to worry about it selling out elsewhere and not receiving it. Estimated ship dates for Pre-Orders are located in the description and are subject to change by the manufacturer.
How long will it take to arrive?
Once we receive the Pre-Ordered items we will ship them to you within 1-3 business days. You will receive an email confirmation once your item has shipped with a tracking number. If you ordered numerous items in your Pre-Order we will ship once your complete order is in stock. Please note that some items may arrive before others.
When will you charge me for my item?
To secure your item, you will be charged at the time of purchase.
Can I cancel items that I have Pre-Ordered?
No. Please note that these products are custom made, so we do not accept returns or cancellations after an order has been placed.
Why hasn’t my order shipped out yet?
Each product has a specific shipping and delivery time frame. Please be rest assured that if you placed your order, we will ship your item as soon as we receive our shipment.
Please be sure to sign up for our email newsletter where we continuously update you on shipping updates and changes to estimated ship dates.
My Pre-Order delivery date has moved out to another month. What’s going on?
Please note that Pre-Order release dates are subject to change by the manufacturer. Due to stresses on the manufacturing side from the COVID-19 pandemic, shipping delays, and supply chain issues, release dates have varied constantly.
We will update each item’s description, send out email alerts, and update you with new information as soon as we receive it from the manufacturer.
Are you an authorized Black Betty Boop retailer?
Yes we are! We are an authorized retailer of all Black Betty Boop products through out partnership with Fleisher. We hope this helps in your Pre-Ordering decision.
Thank you for choosing Black Betty Boop by Shay 'Your Love Diva ®'!